Speak to a member of our sales team on 0161 273 5331
Information about cancellations, refunds & returns for online, email and telephone orders.
Any product that is made to order or customised in any way cannot be returned unless deemed to be faulty. Products will either show ‘made to order’ or estimated lead time.
If you wish to return all or part of your order, you must ensure that the goods are in the same condition as you received them and are suitably packaged to avoid any potential damage. We require a written request for a return within 7 days of receipt of your order and the goods to be returned to either our store or warehouse within a further 14 days.
If you are unable to return the goods to either our store or warehouse we can make arrangements to collect them from you. A fee is chargeable for this service subject to distance and the item(s) being collected. The collection will be at our convenience within 14 days of your request for a return. Collections will be made during office hours Monday – Friday. Once we have received your return and an inspection of your returned items has been completed we will issue a full refund, including the original delivery charge within 14 days.
In the unlikely event that your goods are faulty call us on 0161 494 5482 quoting your order number and surname as soon as you notice the fault. Our customer service office hours are 8am until 3pm
All refunds are completed using the original method of payment used when the order was placed. Card payments have to be returned onto the same card used to make the original order.