Information about Cancellations / Refunds & Returns For online, email and telephone orders.
Bespoke Items or Made to Order
For made to order items that are not in stock, products cannot be returned or exchanged unless they are faulty. These will be marked on the website as ‘made to order’ or ‘sale item’ and will not show a stock level as the product is made specifically for you. Expected delivery time will be displayed on the product page.
Stock & Clearance Items
If you wish to return all or part of your order, you must ensure that the goods are in the same condition as you received them and are suitably packaged to avoid any potential damage. We require a written request for a return within 7 days of receipt of your order and the goods to be returned to either our store or warehouse within a further 14 days.
If you are unable to return the goods to either our store or warehouse we can make arrangements to collect them from you. A fee of up to £118 is chargeable for this service. The collection will be at our convenience within 14 days of your request for a return. Collections will be made during office hours Monday – Friday. Once we have received your return and an inspection of your returned items has been completed we will issue a full refund, including the original delivery charge, as soon as possible and in no longer than 14 days. We cannot refund to a different credit card or payment method.
In the unlikely event, your goods are faulty call us on 0161 273 5331 quoting your order number and surname as soon as possible.