Information about cancellations, refunds & returns for online, email and telephone orders.
As per the Consumer Contract Regulations, you automatically qualify for a 14 day ‘cooling off’ period for any item(s) that you have not seen in person unless the item(s) have been made to order, customised or are bespoke.
Any item that is not carried in stock by us at the time of purchase cannot be returned or cancelled as this would be classified as ‘made to order’.
Once a ‘made to order, customised or are bespoke’ order has been placed it cannot be altered.
Stock and clearance items qualify for Consumer Contract Regulations.
If the Consumer Contract Regulations do apply you can cancel your order by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
In the unlikely event that your goods are faulty please call us on 0161 273 5331 quoting your name and order number.
We allow a period of 2 days after delivery for you to inspect the items and notify us of any faults.
*During the current Covid19 pandemic we have extended our “inspection and notice” period for faulty items to 5 days.
If your order is eligible to be returned you must ensure that the goods are in the same condition as you received them and are suitably packaged to avoid any potential damage. (ideally in the original packaging if available)
Any loss in value to the item through use, accidental damage or in the returning process (delivery to us) will be deducted from your refund. We reserve the right to reject a return if we deem it to not be in a saleable condition.
You are liable for the cost of returning the item(s) back to us. We advise you to get proof of postage or shipping. All returns must be completed within 14 days of you informing us that you wish to return the items
If you are unable to return the goods to us we can make arrangements to collect them from you. A fee is chargeable for this service subject to distance and the item(s) being collected. The collection will be at our convenience within 14 days of your request for a return. Collections will be made during office hours Monday – Friday.
All refunds are completed using the original method of payment used when the order was placed.
Payments made with any type of card can only be refunded back onto the original card used.
All refunds are completed within 14 days from us receiving the items.